Welcome to novoslate.com. These Terms of Service apply to your use of the website and to services provided by Novoslate LLC (“Novoslate”, “we”, “our”, “us”). By using the site or our services, you agree to these terms. If you do not agree, please do not use the site.
Services
Novoslate provides Google Ads management, local SEO, website design and development, website hosting and maintenance (the Website Care Plan), and related digital marketing services. The specific scope, timeline, deliverables and pricing for any engagement are set out in a written proposal or agreement. If that document conflicts with these terms, the proposal or agreement controls.
Free Audits & Guides
Free audits are offered with no obligation to buy anything. Audits, guides and other content on the site are general information based on what we can see from public sources. They are not legal, financial or professional advice, and you should not rely on them as a guarantee of results.
Use of the Website
You agree not to:
- Use the site for any unlawful purpose
- Submit false information or spam through our forms
- Attempt to disrupt, damage or gain unauthorized access to the site
- Copy, modify or redistribute our content without permission
We may update or remove content on the site at any time.
Quotes, Proposals & Scope Changes
Estimates and proposals are valid for 30 days unless stated otherwise. Work begins only after both parties agree to the scope and payment terms. Feature requests, design revisions or additions outside the agreed scope require a written change order and are billed at our standard hourly rate.
Payments
Payment terms are listed in your proposal or invoice. Hourly work, consultations and support requests billed outside of a fixed-price agreement have a one (1) hour minimum. Invoices unpaid after 30 days are subject to a late fee of 1.5% per month (18% per year) or the maximum rate allowed by law, whichever is lower. Late payment may also delay projects or pause services, including hosting.
Google Ads Subscriptions & Ad Spend
Google Ads management is sold as a monthly subscription. Novoslate pays Google for your ad spend and bills you for it as part of your subscription, at the budget and price set out in your proposal. Budget changes take effect once we both agree to them. If an invoice goes unpaid, we may pause your campaigns until the account is current.
Website Care Plan & Hosting
The Website Care Plan is billed monthly in advance and renews each month until canceled. What is included for your plan is listed in your proposal or plan description. Requests beyond what your plan includes are quoted or billed at our hourly rate. You can cancel at any time with written notice. Service continues through the end of the paid month, and partial months are not refunded. When a plan ends, we will package your website files and provide them to you so you can host the site elsewhere.
Cancellations & Refunds
Project cancellations must be made in writing. Work completed up to the cancellation date is billable and non-refundable. Monthly services can be canceled as described above.
Client Responsibilities & Supplied Materials
You agree to provide accurate information, timely feedback and the access we need, such as logins for your website, hosting, domain, Google Business Profile and ad accounts. Delays on your side may delay the project. You confirm that any text, images, logos and other materials you give us are owned by you or used with permission, and you agree to indemnify Novoslate against any third-party claims arising from those materials.
Intellectual Property & Portfolio Rights
- Designs, content and other work we create remain our property until paid in full.
- After full payment, ownership of the final deliverables transfers to you unless your proposal says otherwise.
- Licensed assets such as fonts, stock photos, plugins and themes are subject to their own license terms.
- Unless we have agreed otherwise in writing, we may show completed work in our portfolio and marketing.
Third-Party Services
Our work relies on third-party platforms such as Google, hosting providers, domain registrars and plugin developers. We are not responsible for their outages, policy changes, account suspensions, price changes or other issues outside our control.
No Guarantee of Results
We work hard to improve your leads and visibility, but we cannot guarantee specific rankings, traffic, leads, sales or advertising results. Performance depends on your market, competition, budget and changes by search engines and ad platforms. The website and our services are provided “as is”.
Limitation of Liability
To the extent allowed by law, Novoslate is not liable for indirect, incidental, special or consequential damages, including lost profits or lost data, arising from the website or our services. Our total liability for any claim is limited to the amount you paid us for the service in question.
Governing Law
These terms are governed by the laws of the State of Arizona, without regard to its conflict of law rules. Any legal action arising from these terms or our services must be brought in the state or federal courts located in Maricopa County, Arizona.
Termination
We may suspend or end access to the site or our services if you violate these terms, misuse our services or fail to pay. Sections that by their nature should survive, such as payment, intellectual property and limitation of liability, survive termination.
Changes to These Terms
We may update these terms from time to time. The effective date at the top of the page shows the latest version. Continued use of the site or our services after a change means you accept the updated terms.
Contact
Novoslate LLC, Surprise, Arizona
Email: support@novoslate.com
Phone: (602) 935-8970